The Kennesaw Acworth 911 handles all emergency calls for the cities of Acworth and Kennesaw, providing the vital communications link between residents of both cities and emergency services in Acworth, Kennesaw and Cobb County. Located at Kennesaw City Hall, the 911 Center operates 7 days a week, 24 hours a day. It became self-sufficient in 2006 and operates using no dollars from the City’s general fund.
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Complaint Procedures Regarding the Kennesaw Acworth 911 Department
**** If you have an emergency please call 911 for immediate service. ****
It is our goal to provide trustworthy service to those who need us. In doing so we will investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.
As a means of maintaining the Kennesaw Acworth 911 Department’s performance and enhance community relations, our department welcomes recommendations from citizens on ways to improve our service. We also encourage complaints and/or questions about the Department’s performance or actions by team members.
If you believe that an employee has acted improperly, you may register your complaint in the following ways:
- Phone: Call 678-290-1479 and request to speak to Ryan Solis, 911 Director.
- Email Ryan Solis at firstname.lastname@example.org.
Frequently Asked Questions
When should I call 911?
Call 911 when there is imminent threat to human life or the destruction of property. If you have any doubt about the situation don’t hesitate to call 911.
Does 911 know my location?
Most of the time 911 knows where you are calling from however there are situations where this may not be true.
- Landline phones—Yes we know where you are as long as phone company has up to date information
- Cell phones—Sometimes—technology sends your call to the 911 center based on the longitude and latitude of your cell phone. The 911 operator will try to verify your location verbally with you to make sure responders are sent to the correct location.
Can I text 911 in an emergency?
Texting to 911 is possible in some areas, it is better to call if you can.
Why does the 911 operator ask so many questions?
The 911 operator asks questions to be able to relay the information to the responders. Most of the time the 911 operator on the phone is typing the information into a computer system while at the same time that information is being sent to the responders. Calls may be dispatched based on the priority of the call– such as an armed robbery in progress would get a quicker response than someone reporting a lawn mower that was stolen last week.