The City has converted to new Utility Billing software. With this conversion, all customers will now have a new account number that you will begin using immediately. If you were set up on auto-pay through the Kennesaw online payment portal, you will need to create a new login and password to set up your auto-pay at ttps://www.municipalonlinepayments.com/kennesawga/utilities, as your current auto-pay will not be valid any longer. To set up an account online, use the new account # listed at the top of the bill and the last payment amount that was made on the account. Payments can also be made by phone at 866-933-3506 (24 hours a day, 365 days a year). If you received a Utility Billing past due notification by email on Thursday, October 20, please disregard it. This process was being tested and was sent in error. We apologize for the inconvenience.
To start or stop service, please call the Sanitation Billing Department at 770-424-8274 or email. You are also welcome to visit them at City Hall on Mon-Fri, 7 am – 5 pm. Click here for the electronic bill pay system.