Why does the 911 operator ask so many questions?

Posted by kennesaw_admin on

The 911 operator asks questions to be able to relay the information to the responders.  Most of the time the 911 operator on the phone is typing the information into a computer system while at the same time that information is being sent to the responders.  Calls may be dispatched based on the priority of the call– such as an armed robbery in progress would get a quicker response than someone reporting a lawn mower that was stolen last week.