Our Mission Statement:

The Communications Officers of the
Kennesaw Acworth E-911 Communications Center
will provide caring, reliable service
to the public and first responders.
We will work as a team,
with pride and integrity,
to meet the needs of the
community we serve.

Our Center:

Kennesaw Acworth 911 handles all emergency calls for the cities of Kennesaw and Acworth, providing the vital communications link between residents of both cities and emergency services in Kennesaw, Acworth, and Cobb County. It became self-sufficient in 2006 and operates, using no dollars, from the City’s General Fund.

Located in Downtown Kennesaw, the 911 Center operates 24 hours a day, 7 days a week, 365 days a year. Kennesaw Acworth 911 employs twelve (12) Emergency Communications Officers (ECO), four (4) Shift Supervisors, and one (1) 911 Director. There are two (2) ECOs and one (1) Supervisor per shift. The shifts run from 6a-6p and 6p-6a.

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Our Center’s Call Statistics:

Kennesaw Acworth 911 is a Primary PSAP, Public Safety Answering Point, that operates on a 24-hour basis and whose primary function is to receive incoming 911 calls for emergency assistance. Along with 911, Kennesaw Acworth 911 also answers non-emergency calls requesting non-emergency police dispatch.

Approximate Yearly Call Statistics

  • 911 Incoming – 22,000
  • Abandoned – 3,000
  • Non-Emergency Incoming – 41,000
    • TOTAL INCOMING – 66,000
  • Non-Emergency Outgoing – 21,000
  • 911 & Non-Emergency Transfers Out – 8,200

**Please note that while KA911 is a primary PSAP, we only dispatch police: All calls requesting medical and/or fire assistance will be transferred to the correct county PSAP for assistance.

911 Education:

Kennesaw Acworth 911 is dedicated to educating the public in best practices for 911 usage. We believe that, with a bit of knowledge, the public can help first responders a) respond appropriately, b) lessen their response times, and c) use their resources efficiently.

When to call 911 (not an exhaustive list):

  • A crime is in progress or has just occurred
  • A child/mentally ill/disabled person has gone missing
  • Someone is injured/needs immediate medical assistance
  • You see/smell smoke/flames/hazardous materials

Do not call 911 for (not an exhaustive list):

  • Pranks/Jokes – This is against the law and we take this very seriously
    GA Code § 16-11-39.2 (2020)
  • Directory assistance – Please use 411 or another source to find the non-emergency police number: 911 is not the number to call when you “didn’t know what other number to call”
  • Power/Water/Internet outages – Please call the respective company’s outage reporting number

When to call non-emergency (not an exhaustive list):

  • To report a crime that is no longer occurring or some time has passed since it occurred
  • To report a nuisance (e.g. dog barking, loud music, etc.)
  • To report illegally parked cars
  • To report children who will not go to school

What to do when you call 911:

  • Location, Location, Location – This is the single most important piece of advice 911 operators all over the country will give the public! If you don’t know the exact address, please know your cross-streets. If all else fails, please start giving the Call-Taker landmarks, names of businesses you see, etc.
  • Remain Calm – You are the eyes and ears for the 911 Call-Taker. Even if you want to, please try not to panic. If you are crying or yelling, the 911 Call-Taker will have a difficult time understanding you: This will ultimately delay emergency response. The quicker we can accurately obtain much needed information from you, the quicker the response.
  • Answer each question that is asked to the best of your ability – RESPONSE IS NOT DELAYED DUE TO THE QUESTIONS: THEY ARE TO MAKE THE RESPONSE MORE EFFICIENT! We know that we ask what seems like a lot of questions. YOU are the best resource for the emergency response teams that are enroute to you! The more they know prior to arrival, the better equipped they will be to handle your emergency as soon as they arrive! If they have to assess the scene upon arrival, it may delay the exact help that is needed.

Random facts about 911:

  • Actual 911 technologies have not caught up to TV/Movies, yet. While the available technology is close, it is not 100% accurate. This is why you still need to advise a location and details when you call.
  • 911 is not connected nationally. PSAP’s are only connected locally. Typically, it’s just the PSAP’s coverage area and the immediate surrounding counties.
  • If you have a cell phone that does not have service, please do not let children play with it. Phones without cell service are still required, by law, to connect to 911 emergency services. These 911 calls tie up the 911 lines/trunks and the 911 Call-Takers.