Effective November 1, sanitation rates will increase by 6%. The standard monthly service, which includes one trash can and one recycle cart, will increase from $32.50 to $34.50. Each additional trash can will cost $19.50 per month, and each additional recycle cart will be $6.00 per month. This increase will be reflected on the December bill. Customers who have paid in full for the year in advance will not be affected by the rate change until the end of their current service period, at which point the new rate will apply. Those enrolled in auto pay will need to update their payment amount prior to the December billing cycle to avoid any disruption or late fees. Please note, late fees will be assessed for payments received after the due date or for payments not made in full by the payment deadline.
Over the past four years, the City of Kennesaw has absorbed an increase of over 18% in sanitation service costs without passing those costs on to residents. This adjustment reflects the need to better align rates with actual service expenses.
Republic Services is the contracted vendor responsible for garbage, recycling, and yard waste collection for residential and select commercial areas. Payment options include mail and online; phone payments are available for an additional $5 fee.
For service-related requests or questions, please contact Sanitation at sanitation@kennesaw-ga.gov. This includes requests for trash cans, recycle bins or carts, reporting broken containers, or reporting missed collections of trash, lawn debris, or recycling.
Quick Answers
1. When does the new rate take effect?
A: The updated sanitation rates go into effect on November 1 and will appear on your December bill.
2. What is the new monthly cost for standard service?
A: Standard service (one trash can and one recycle cart) will increase from $32.50 to $34.50 per month.
3. What are the rates for additional containers?
A: Each additional trash can: $19.50/month. Each additional recycle cart: $6.00/month.
4. I paid for the year in advance. Will my rate change?
A: No. If you paid in full for the year in advance, your current rate will remain in effect until the end of your service term, at which point the new rate will apply.
5. I use auto pay. Do I need to do anything?
A: Yes. If you’re enrolled in auto pay, please update your payment amount before your December payment is processed.
6. Why is the rate increasing now?
A: Over the past four years, the City of Kennesaw has absorbed over an 18% increase in sanitation service costs without raising rates. This adjustment helps offset those rising expenses.
7. Who provides sanitation services?
A: Sanitation services are provided by Republic Services, which handles garbage, recycling, yard waste, and bulk item collection for residential and select commercial areas.
8. What are my payment options?
A: You can pay by mail or online. Phone payments are also available but will incur a $5 additional charge.
9. What holidays affect collection schedules?
A: Republic Services observes the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year’s Day.
10. Who do I contact for service issues or questions?
A: Please contact Public Works at 770-421-8582 for any of the following: Requesting a trash can, recycle bin, or cart, reporting a broken container, reporting missed collections (trash, lawn debris, or recycling), or general questions about your sanitation service.
11. Will I be charged a late fee if I miss a payment?
A: Yes. Late charges will be assessed for payments received after the due date or for payments not made in full by the payment deadline.